1. Wise Moose Grinds strives to provide the very best quality products and customer service. If you are dissatisfied for any reason with your purchase we would like the opportunity to resolve the matter.
  2. If you receive a damaged or incorrect product please contact us within 24 hours of receipt. You may request a full refund for the purchase price of the coffee or items within 5 business days of receipt of the shipment based on UPS or USPS training information. Shipping and discounts will not be refunded.
  3. We do not accept returns for coffee but will accept returns for merchandise. Please return merchandise in its original packaging undamaged, with all parts and instructions if applicable. Once received a complete refund minus shipping will be issued.

Return Products to:

Wise Moose Grinds
1900 E Golf Rd, Suite 950L
Schaumburg, IL 60173

Please send all return requests to customerservice@wisemoosgrinds.com with your order number, and reason for the return.