Currently we only ship our coffee to locations inside the United States (US). However, if you are interested in purchasing our coffee outside of the US, please contact us and we can research possible options for delivery to your location.

1. Your coffee will be shipped within 2 days of roasting and quality control checks barring any unforeseen circumstances from our roast masters in Westchester, NY. Shipments are not sent out on Saturdays, Sundays, or major holidays. Wise Moose Grinds is not responsible for packages once they leave the facility and we do not guarantee arrival times as transportation has been erratic at best.
2. Please double check the shipping address you provide with your order to avoid lost or misplaced orders. Wise Moose Grinds is not responsible for incorrect shipping addresses and you will be responsible for any additional fees incurred to get your package to the correct address.
3. All shipping is generally conducted via the United Parcel Service (UPS) or United States Postal Service (USPS), but we reserve the right to use other carriers as needed. We are closed during all major holidays to include New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Any order received immediately prior or during these holidays will be roasted and shipped on the next working day.
4. You will receive an email with your tracking information once your order has been scheduled to ship. If you do not receive this email please contact us.
5. We do ship to military bases and APO addresses. Please let us know if you are having difficulty getting the system to accept the location and will trouble shoot it for you.

Generally once your coffee has been roasted (and ground if desired) it will take 5 days to arrive. We will notify you when your order has been shipped and supply you with a tracking code. We use USPS or UPS for delivery based on your order and location.

Wise Moose Grinds offers free shipping on all orders over $45.

Changes and cancellations to orders must be communicated to us within 12 hours of the original order submission. Please leave a message with your name, contact phone number, and order number and we will get back to you as soon as possible.

1. Wise Moose Grinds strives to provide the very best quality products and customer service. If you are dissatisfied for any reason with your purchase we would like the opportunity to resolve the matter.
2. If you receive a damaged or incorrect product please contact us within 24 hours of receipt. You may request a full refund for the purchase price of the coffee or items within 5 business days of receipt of the shipment based on UPS or USPS training information. Shipping and discounts will not be refunded.
3. We do not accept returns for coffee but will accept returns for merchandise. Please return merchandise in its original packaging undamaged, with all parts and instructions if applicable. Once received a complete refund minus shipping will be issued.

Return Products to:

Wise Moose Grinds
1900 E Golf Rd, Suite 950L
Schaumburg, IL 60173

Please send all return requests to customerservice@wisemoosgrinds.com with your order number, and reason for the return.

1. Weather and pest related problems affecting the growth and harvest of crops i.e., drought in Brazil, excessive rain in Vietnam, fungus damage in Central America, and beetle infestations in Africa. All of which are some of the world’s largest producers of coffee beans. In addition,  available farmland suitable for coffee growth around the globe is decreasing.
2. Problems with transportation in Columbia due to anti-government and workers’ rights protests, and in Vietnam secondary to the rising cost of shipping from the global pandemic.
3. Labor shortages from problems with immigration, industrialization, and civil unrest have led to the need to increase worker benefits and wages.
4. Most importantly you can taste the wonderful difference from coffee made from expertly processed and roasted coffee beans to the coffee made from low-grade mixes of beans that have no discernable character and taste exactly the same every time, and quality will always cost regardless of the product.

1. Fuel costs from overseas and then from state to state are expensive and products often need to be shipped by plane, boat, and trucks to get to your doorstep. International shipping rates are at an all-time high mostly due to the disruption in supply chains caused by the COVID-19 pandemic and the Suez Canal Incident in March 2021.
2. The overhead costs for shipping are some of the highest for any industry and will include vehicle maintenance, fuel, training, inspections, employee wages and benefits, communication, and insurance. These costs are currently aggravated by a global shipping container shortage.
3. Couriers add overhead and Value-added services to their contracts that may include among others; residential fees, area surcharges, and address correction fees.

1. K-Cups are made of plastic, a filter, grounds, and a plastic foil top all of which end up in our landfills contributing to the further destruction of environment.
2. Plastics and glue components from the K-Cups end up in your coffee and are arguably not good for your health.
3. The coffee in a K-Cup is stale. Coffee starts oxidizing immediately after roasting and even further once it is ground leading to a change in taste. Coffee in K-Cups have already lost some freshness by the time it’s packaged.
4. It is expensive, an article in the New York times reported the coffee in the K-Cup comes out to almost 50 dollars a pound.

1. Coffee Robusto beans are a lower grade of bean grown at lower altitudes that are easier to maintain and more resistant to disease than other types of coffee beans so produce more. These beans tend to have a greater concentration of caffeine leading to a harsher, more bitter taste than other beans and are found in most mass-produced lower end and expresso blend brands.
2. Coffee Arabica beans are considered gourmet beans as they have a smother, sweeter taste, but are much more difficult to grow. These beans reportedly make up more than 60% of coffee beans sold worldwide and include popular types like Typica, Caturra, Kona, Pacamara, and Villalobos.
3. Liberica Coffee Beans are native to central and western Africa often mixed with other varieties to add body and complexity. It receives mixed reviews ranging from burnt garbage to nutty wood flavor with a backbite. It is now mainly produced in Indonesia, Malaysia, and the Philippines making up 2% of the world’s coffee supply at not commonly found in North America or Europe.
4. Excelsa Coffee Beans the fourth major type of coffee bean is grown almost entirely in Southeast Asia. Also used in blends to add complexity these beans are found to have less caffeine and aroma with tart notes and fruity overtones. Seldom found outside of Asia they may be obtained from specialty roasters in other locations.

Our roast masters recommend keeping your coffee in the bag in which it is shipped if you do not have an airtight container. Store the coffee in a cool dry place like a cabinet away from moisture, heat, and light to ensure freshness and optimal flavor. Avoid storing it in a refrigerator or freezer as this can lead to condensation on the beans.  If you prefer, keep your coffee in an opaque airtight container on the counter while avoiding locations that get warm from the stove or heated from the sun.

Coffee makers are frequently moist and warm making them the perfect environment for mold growth. Always follow manufacturers instructions and consider cleaning your coffee machines monthly to ensure healthy, great tasting coffee.

1. Your best chance for removing coffee stains is while they are still wet. Blot the stain with a paper towel or cloth to remove the excess liquid and then rinse in cold water.
2. With stubborn coffee stain try adding a small amount of laundry detergent, rub it on, let it sit for a few minutes and then rinse.
3. White vinegar, water, and detergent may be mixed into a paste and rubbed on the stain. Scrub the stain and then completely rinse out the fabric. Note that this method may cause discoloration in some clothing, so check the clothing label or test on an inconspicuous part of the fabric first.